One Call Care Management (“One Call”) is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the One Call Web Site, including www.yourmsc.com, www.youroptimalcare.com, www.onecallcm.com, all pages, portals or applications included in or associated with either site (including, but not limited to CareConnect and any vendor portals, such as iSupplier or the Transport + Translate vendor portal) (collectively, the “Web Site”), and governs data collection and usage. By using the Web Site, you consent to the data practices described in this statement.

One Call collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. One Call also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by One Call. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by One Call for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Web Site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through One Call public message boards, this information may be collected and used by others. Note: One Call does not read any of your private online communications.

One Call encourages you to review the privacy statements of Web sites you choose to link to from One Call to that you can understand how those Web sites collect, use and share your information. One Call is not responsible for the privacy statements or other content on Web sites outside of the One Call Web Site.

One Call collects and uses your personal information to operate the Web Site and deliver the services you have requested. One Call also uses your personally identifiable information to inform you of other products or services available from One Call and its affiliates. One Call may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

One Call does not sell, rent or lease its customer lists to third parties. One Call may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, One Call may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to One Call, and they are required to maintain the confidentiality of your information.

One Call does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

One Call keeps track of the Web sites and pages our customers visit within One Call, in order to determine what One Call services are the most popular. This data is used to deliver customized content and advertising within One Call to customers whose behavior indicates that they are interested in a particular subject area.

One Call will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on One Call or the site; (b) protect and defend the rights or property of One Call; and, c) act under exigent circumstances to protect the personal safety of users of One Call, or the public.

The Web Site uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize One Call pages, or register with One Call site or services, a cookie helps One Call to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same One Call Web site, the information you previously provided can be retrieved, so you can easily use the One Call features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the One Call services or Web sites you visit.

One Call secures your personal information from unauthorized access, use or disclosure. One Call secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

One Call will occasionally update this Statement of Privacy to reflect company and customer feedback. One Call encourages you to periodically review this Statement to be informed of how One Call is protecting your information.

One Call welcomes your comments regarding this Statement of Privacy. If you believe that One Call has not adhered to this Statement, please contact One Call at:

HIPAA Privacy Officer
One Call Care Management
841 Prudential Drive, Suite 900
Jacksonville, Florida 32207
Phone: (904) 646-0199

We will use commercially reasonable efforts to promptly determine and remedy the problem.